Business process improvement and IT are often inter-linked. We offer a Business Process Analysis and Redesign service - allied to, or independently of our other services.
This includes process consultancy and troubleshooting - both within and between organisations.
An engagement will usually involve a sequence of interviews and workshops to establish stakeholders, participants and ‘victims’ of processes together with thorough examination of interfaces and exchanges.
From an established base further workshop activity will focus on creativity in design, prototyping and testing.
Troubleshooting in this area has also been responsible for identification of mismatches, misunderstanding and mis-operation of inter departmental and inter company processes (notably in outsourcing and outtasking situations) which have resulted in the saving of multi million pound accounts.